WSOne Support
WSOne is the driver app for William Stobart & Son, WS Transportation and their subcontracted hauliers.
Contact
For trip references, driver codes, PINs and anything about the work itself, contact your transport office first: they can see your trip and fix it. For a problem with the app, email support@wstruckspotting.com with your phone model, the trip reference and what you were doing when it went wrong. We reply on working days.
Common questions
Where do I get my trip reference and PIN?
From whoever allocated the trip to you: your transport office or your haulier's office. If you drive for WS, you sign in with your driver code and the PIN WS gives you. WSOne cannot look them up for you. After a wrong PIN the app makes you wait a little longer before each new attempt, up to a minute, so check the digits before trying again.
The stops on my trip are wrong or a stop is missing.
The trip in the app is what the transport office dispatched. Call the office; when they correct the trip the app updates on its own. A stop you have already arrived at is kept as you see it.
The camera will not start when I photograph the proof of delivery.
Check that WSOne is allowed to use the camera in your phone's settings and that no other app is using it, then come back to the stop. If it still fails, use the Call office option on the capture screen so the office can record the delivery.
The photo will not upload.
Lay the note flat, fill the frame, avoid glare and shadow, and hold the phone still, so the page is readable for the office. If it will not send, move to a spot with signal and take the photo again. If you cannot get a photo at all, choose Can't get a clear POD to call the office.
The app says it cannot reach the server.
Move to a spot with signal and tap Try again. Nothing is lost: an arrival, departure or proof of delivery that did not send is retried when you tap again, and the same job is never recorded twice.
Why does the app ask for my location?
It records where the phone is at the moment you submit a proof of delivery, confirm a collection, use the PIN override, confirm a stop on an own-fleet trip, or take the optional site photo, and at no other time. It never tracks you between stops. You can say no and keep working.
How do I delete my data?
Trip records and proofs of delivery belong to WS's delivery records and are kept for as long as WS needs them. To ask about your personal data, email privacy@wstruckspotting.com or speak to your transport office.
Privacy
How the app handles your data is set out in the WSOne privacy policy.